Admin Assistant – Client Success & Project Operations
- Fulltime
- Remote
- USD Compensation
Job Summary
We are seeking an Admin Assistant to deliver world-class real estate media to top-producing agents. From cinematic listing videos to high-converting reels and stunning photography, we hope to elevate our clients’ brands — and we do it through elite service and obsessive attention to quality. Our admin team is the client success engine — owning communication, timelines, and quality control across every order. This role is at the frontlines of the client experience. We’re not just managing projects — we’re ensuring every client feels prioritized, understood, and taken care of from the first call to final delivery. You’ll manage details with precision, act with urgency, and uphold our company’s high-touch, high-quality standards in everything you do.
Core Tasks
- Respond to all client communications rapidly and thoughtfully
- Send proactive updates on deliverables, timelines, and revisions
- Handle scheduling, and day-before group chats with clients and creative specialists
- Track and follow up on all outstanding requests
- Manage the project dashboard daily to track QC, delivery status, and upcoming orders
- Assign projects to the correct editors or photographers based on SOPs
- Prepare and conduct pre-shoot and post-shoot calls to align expectations
- Organize and send media via delivery SOP
- Ensure edits meet client briefs and visual quality standards
- Thriving in SOPs and checklists without needed follow up
Must Haves
- Respond to all client communications rapidly and thoughtfully
- Send proactive updates on deliverables, timelines, and revisions
- Handle scheduling, and day-before group chats with clients and creative specialists
- Track and follow up on all outstanding requests
- Manage the project dashboard daily to track QC, delivery status, and upcoming orders
- Assign projects to the correct editors or photographers based on SOPs
- Prepare and conduct pre-shoot and post-shoot calls to align expectations
- Organize and send media via delivery SOP
- Ensure edits meet client briefs and visual quality standards
- Thriving in SOPs and checklists without needed follow up
Nice to Haves
- A detail oriented mindset where you can find and fix issues before they occur
- Experience in real estate media or media production environment
- Catcherrors, missing deliverables, or off-brand content
- Background in customer-facing or client success roles
- A keen eye for creative details