Amazon Customer Service Specialist
- Fulltime
- Remote
- USD Compensation
About the Role
We are seeking an experienced Amazon Customer Service Specialist with a strong background in the automotive sector to provide top-notch support for our D2C brand. The role focuses on ensuring customer satisfaction and efficient issue resolution, primarily on the Amazon platform, with additional responsibilities on eBay and Walmart.
Core Tasks
- Monitor inbox to assist customers, answer questions, and escalate issues when needed
- Troubleshoot issues with account health support and seller support
- Handle customer inquiries in <12 hours
- Gather product knowledge to properly educate customers
- Proactively look for negative reviews and escalate to brand management
- Process returns and billing or delivery issues
- Troubleshoot listing/ product suspension issues and assist management with appeals
- Proactively solicit and collect reviews from customers to enhance Amazon listings
- Build out role-related SOPs and FAQs for faster and more accurate responses
- Assist with other tactical Amazon brand management-related tasks as needed
Must Haves
- 3+ years experience in a D2C ecommerce customer service role
- Experience with CX on the Amazon platform (preferred) as well as Ebay and Walmart
- Exceptional verbal and written communication skills
- Background with automotive vertical (or similar)
- Basic – intermediate skills with Google Sheets/ Excel for basic reporting
- 1+ years experience with professional helpdesk tool like Zendesk (or similar)
- Familiarity with slack and Zoom for internal team coordination / communication
- Ability to work EST
Nice-to-Haves
- 1+ years experience with Monday (or similar PM tool)